Info & support
Everything useful about Iskra in one place: how to reach us, short guides and documents.
Contact us
- hello@iskra.my
- Telegram
- @justtomy
Describe what happened and mention your device and app version — that helps us answer faster. Never send your full access key.
Social media
- Telegram channel
- @iskra_tracker
- IskraGoalTracker
Useful guides
How do I sign in with a key in the app?
Open the app’s settings and find the “Access key” field. Paste your key and tap the arrow button next to the field. On first launch you can do the same on the “How would you like to start?” screen.
Paid, but access didn’t open?
In the app’s settings, tap “Refresh status” below your access key. If you paid with crypto, paste the transaction hash on the access page. Still stuck? Email us with your order number or transaction hash.
Bought a subscription in the App Store on another device?
In the app’s settings, tap “Restore purchases”. Use the same Apple Account you bought it with.
Lost your key?
The key is shown only once, when it is created — keep it in a password manager or your notes. Automatic key recovery isn’t available yet. Email us with your proof of payment and we’ll try to help.
How do I install Iskra on a Mac?
Download the installer on the Download the app page, open it and drag Iskra into the Applications folder. The app is signed and notarized by Apple.
How do I update Iskra on a Mac?
The version from our website checks for updates once a day and offers to install them. To check manually: Iskra menu → “Check for Updates…”. The App Store version is updated by the App Store.
How do I manage or cancel an App Store subscription?
On iPhone and iPad: Settings → your name → Subscriptions. On Mac: App Store → your name → Account Settings → Subscriptions. Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com.
What happens when access ends?
The free plan turns on: one active goal and three habits. All your records and history are kept.